Custom push Notification not triggering in NOW Mobile App

[Subhajit Mukhe1]

Hi ,

I have created a custom push notification for a catalog approval rejection.

I have created push notification, push message and push message content. The condition builder is correct as well.

But push notification is not getting triggered and there are no logs as well.

The notification is configured under Servicenow Request Application

Any idea what can be a miss.

[Nitin_NOW]

Hello

Does the notification has any conditions under 'When to Send'? Make sure the when to send conditions are met. 

Please hit correct if this resolves your issue.

Thanks

Nitin

[Subhajit Mukhe1]

Hi Nitin,

Yes the conditions are met. The same conditions are used in the desktop notifications and they are triggering. I also created a custom push notification for incident opened along with push message and message content. That didnt trigger as well. 

[Nitin_NOW · Accepted solution]

Thanks for the update. I would start off by checking either one of the the below.

1) One thing to check is the table "sys_push_notif_app_install". If the user has two listings in that list it doesn't work. Delete all the records from that table, then uninstall and then reinstall the app.

2) Make sure if the User tuned on the below.

3) One last thing to check - Have you registered the Push Notification? If not please follow the below and try.

Register a push notification

Register a push notification in a push application to being using it in your mobile apps.

Before you begin

Role required: admin

The push application handles sending notifications to mobile devices. Add your new notification to the ServiceNow Mobile Application push application so your mobile app users start receiving this notification.

Procedure

1. Switch to the Global scope.
2. Navigate to System Notification > Push Application.
3. Open the ServiceNow Mobile Application record.
4. Right-click the record header and choose Configure > Related Lists from the menu.
5. Add Push Default Registration->Push App to the list on the right.
6. In the Push Default Registrations related list, click the New button to create a new Push Default Registration record.
7. In the Notification field, select the notification you created in the previous steps.
8. Click Submit.

Try to validate the above scenarios and see if it works. 

Please hit correct if this resolves your issue.

Thanks

Nitin

[Subhajit Mukhe1]

Hi Nitin,

Thanks a lot. I was not aware of the registration part. After registration also it didnt work.

Then, I had to uninstall and reinstall the app which finally triggered the notification.