Custom URL

[srinivas79]

Hello Team,

Customer has the following requests..

 For security concerns, the customer does not  want to use "INS.service-now.com" domain and want to have the domain as "INS.custdomain.com". This  is possible through custom URL..

However, additionally they also want to block the "Inst.service-now.com" so that the instance is avaialble only through their custom URL i.e ""INS.custdomain.com"."

1) Is the above achievable  (blocking of INS.servicen-now.com). my understanding is that with custom URL, we simply use a CNAME record to redirect traffic to servicenow domain over internet

2) Can we change the base instance name itself?  If yes, would this require changes in ServiceNow records?

3) Customer wants to also use their own certificates rather than ServiceNow certificates.

What is the best way to move ahead

[Maik Skoddow]

Hi @srinivas79 

please refer to the following helpful documentations which answer all your questions:

• Custom URL Quick-Start Guide 
• Moving from Vanity URL to Custom URL 
• A custom SSL for your ServiceNow instance custom URL
• How to configure and troubleshoot Custom URL 

Maik

[srinivas79]

Thanks Maik..

1 clarity is that the customer wants only their custom url to be active.. They do not want their default xxx.service-now.com page to be active post the use of custom url. how can this be blocked

[Maik Skoddow]

Hi @srinivas79 

as ServiceNow is managing the CNAME records for the xxx.service-now.com you have to ask your colleagues or create a support ticket.

Maik