I have some questions about setting up counts in the Service Portal header menu.

[wada2]

I have some questions about setting up counts in the Service Portal header menu.



A user has created a request in the Service Portal.

The manager is asked to approve the request.

A count appears next to the approval in the manager's Service Portal header.



The manager has approved the request.

But I don't see a count next to the request in the requestor's Service Portal header.



How can I get the counts to appear?





I have another question.



A user creates an incident.

The incident is updated with information by the operator.

Or the operator asks for more information with additional comments.



But I don't see a count next to the incident in the header of the user's service portal.



How can I get the counts to show up?

[Pratiksha Kalam]

Hello,
If you want to see count after request check this thread,
https://www.servicenow.com/community/itsm-forum/how-to-create-counter-for-quot-my-requests-quot-on-s... 

https://www.servicenow.com/community/developer-forum/service-portal-header-menu-count/m-p/1443491 

https://www.servicenow.com/community/employee-center-forum/request-count-in-my-request-menu/m-p/2438... 

If answer is helpful mark it as helpful and correct !

Thank you.

br,

pratiksha.k

[shloke04]

Hi @wada2 

You will need to make use of "recordWatch" to have a real time count update done for your menu items defined on the header.

Refer below links to understand on this and then try out in your sub-prod instance:

https://www.servicenow.com/community/developer-forum/service-portal-header-menu-count/m-p/1443491

https://www.servicenow.com/community/itsm-articles/display-service-portal-header-menu-items-with-zer...

https://developer.servicenow.com/dev.do#!/learn/courses/utah/app_store_learnv2_serviceportal_utah_se...

https://www.servicenow.com/community/developer-blog/a-simple-example-of-record-watcher-for-service-p...