Difference Between Agent and Now Mobile App

[Santhrushna]

Hi,

I would like to understand the differences between Agent and Now mobile app. We are trying to see if we can use Agent app for both where we could incorporate the Now features in Agent app. Might not be the complete incorporation but at least some of them such as where users able to create Service Request through Agent app same as Now Mobile app. Any information could be helpful.

Thanks in advance.

[Allen Andreas]

Hi,

You can review documentation such as:

Now Mobile App (Employee persona): https://docs.servicenow.com/bundle/paris-mobile/page/administer/mobile-employee/concept/mobile-emplo...

Mobile Agent App (Fulfiller persona): https://docs.servicenow.com/bundle/rome-mobile/page/administer/tablet-mobile-ui/concept/mobile-exper...

ServiceNow has positioned each app towards a specific persona, on purpose. It's the same concept with leaving things out of box as best as possible. I would not recommend trying to solely use the Agent app with Now features customized in.

Here's a video overview of ServiceNow's mobile apps:

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Allen Andreas]

Hi,

You're welcome.

I hoped I've provided appropriate information above as I've linked to both mobile apps documentation, a video, and explained that it's not recommended to customize one to cancel out the other as SN has developed them with specific personas, on purpose. Any upgrades, etc. could break...so it's same methodology for your normal instance and development best practices.

Please mark reply above as Helpful/Correct, if applicable. Thanks!

[Hayden69]

 I appreciate the information and advice you have shared for Mypascoconnect.

[Allen Andreas]

Hi @Hayden69 

Thanks 🙂 I appreciate you taking the time to leave that comment.

@Santhrushna 

Please review replies to your thread. If one helped guide you Correctly, please mark it as Correct. This helps the community see what worked for you and your question and also marks your question as resolved.

Thanks and take care!