Field auto-population issue in ServiceNow Mobile app

[_Tanvish]

Hi Community,

I’m working with ServiceNow Mobile and trying to auto-populate a field on a form when creating a record from a related record.

The same setup works as expected in the desktop UI, but in the mobile app the field is not getting populated even though the configuration and scripting look correct.

Has anyone faced this kind of issue with auto-population in mobile forms? Are there any specific considerations or differences in mobile that might cause this behaviour?

Thanks in advance.

[Tanushree Maiti]

Hi @_Tanvish ,

If you have used any Client script to populate the data,

1)Ensure UI type has been selected as All instead of Destop

Client Script (UI Type: All)

[iftekhar_mirza]

Hi @_Tanvish ,

This is a common issue in ServiceNow Mobile. Auto-population on mobile behaves differently compared to the desktop UI, especially when working with related tables.

The issue is usually not with the script itself but with how the mobile components are configured and how data is passed between them.

I’ve explained the root cause and the correct setup in detail here:

Why Auto-Population Doesn't Work for Child Form on Mobile (and How to Fix It) 

Following the right configuration approach should resolve the issue.

Please mark my answer as helpful/correct if it resolves your query.

Regards,

Iftekhar