How can we have a reference qualifier on NOW mobile UI parameter?

[Padam Chhantyal]

Hi,

I have created a function with type 'action item' & Context 'Global'.

I have created two UI parameters at the related list of the function. Both of the fields are User Input. lets say, parameter A => String & parameter B => reference field with input type List.

The list shown on B should be depenedent to A field. I am lost here how can I achieve this? I have attached screenshot as an example of field B

Thank you in advance.

[Joshwa Antony S]

Hello,

Desktop reference qualifiers will run for Mobile apps (Agent/NOW) aslo.

I see in your screenshot you have "SLA definition" list field for action "New Button (Task SLA)". If there is reference qualifier running for this field in desktop it will be applicable mobile apps.

Have the relation ship exist for your two field in desktop, this will do the work in mobile app too.

Example:

I have Edit button in form options which brings category and subcategory selection to users. The fields are dependent in desktop and it works same way in mobile.

Another example, for same Edit button, I'm showing "assignment group" & "assigned to" to users. When the assignment group changes, the assigned to list populated based on group, This is configured in desktop level and it works same way in mobile apps.

Please mark my answer correct & helpful if it addresses your question.

Regards,

JAS

[Padam Chhantyal]

Hi Joshwa,

Thank you for your input. It's helpful. However in my case, I have to use advanced reference qualifier on Desktop. It looks like, advanced qualifier does not support on Mobile UI [https://hi.service-now.com/kb_view.do?sysparm_article=KB0751641].

For example,

In incident form, the user selects assigment group and then selects configuration item. The selection of configuration items should have the same support group as currently selected assigment group. I've used advanced reference qualifier to achieve this.IT works on Desktop but not on mobile UI. For example javascript:new Cis().getCi(current.assignment_group);