How do I set field values through scripting for mobile action items?

[Brianlion]

I noticed that screen ui policies do not work if I don't set the fields in the"Set field values" field in the action item settings. 

I need to do "type" script instead of "update" because I am doing more complicated things with this action item. Is there a way to set these fields through scripting so that the screen ui policies work?

[Aniket15]

Hi Brianlion,

If you want to select type script, you can write a usual Snow script to update/insert/delete a record, but that may or may not work with UI policies, you must give it a try by creating a new GlideRecord('table_name') and provide current sysid as condition and then do set field values as usual Snow script, it should work based on the Mobile UI policies documentation. 

Thanks

Aniket

[Brianlion]

Hi Aniket,

Can you please provide an example of setting the fields through scripting?

[Aniket15]

Hi Brian,

Here's an example for Create Incident. But you can use similar code for update, the only difference would be that you first do a gr.get(inputs.sys_id) on incident table and then set the fields before ending it with gr.update(); 

Please mark the answer as helpful/correct based on the impact.

Thanks

Aniket 

[David Ha]

Scripted conditions on UI policies are not supported for mobile as of NY/Orlando.

The best way to gain additional support for this enhancement is to add/upvote it to our idea portal on community so it can gain traction and we can further conversation on this:

https://community.servicenow.com/community?id=ideas_list&sysparm_module_id=enhancement_requests

Best,

David