Yes, you can use "Now Mobile' for end user/consumer/contacts in (CSM). For any Consumer/Endusers, irrespective of Module use (Classification of CSM/ITSM/SRM/HR are all going to be same catalog or RP), it does not make change in using "now mobile" . All user either report an issue for issue for any incidents & select or choose any catalogs from the carasoul. behind those catalogs you will be tagged a CSM WF or ITSM WF or any HR WF. So it doesnt matter. If needed, you can can create a tailored experience in Now Mobile as per your need for CSM using builder. but for fullfiller/ Customer service Agent /Customer service Manager to work on those tickets comes from CSM WF Modules need to have this "com.sn_csm_mobile" plugin to be installed
