How to configure and apply client theme on the mobile app?

[Community Alums]

Dear All,
Greetings !!

I have to apply client branding to the Now Mobile and Now Agent apps for which I have configured new mobile app theme as shown below:

On top of that, I have applied this newly created theme to the Now Mobile and Now Agent app using Mobile Builder shown as follows:

However, new theme hasn't taken effect in both the apps. Have tried logout and login multiple times. Could someone please guide me if I am doing something/everything wrong?

Thanks & Regards,
Gulzar Manuja

[PaulSylo]

Hi Gulzar,

are you using the Utah version? if so, then there is an issue.  Since Utah, the platform uses the [sys_sg_ux_theme] table for theming instead of [sys_sg_client_theme]. In the 1.4 release, the "Client Theme" section has been replaced with the "Mobile Theme" section in MAB. Customers on MAB v20.3.1 need to upgrade the app to fix this issue.

Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1346289

Kindly mark correct if this solves your issue.

[Cleaye]

You can adjust the colors of the basic sections in the mobile app through the [sys_ux_theme] table. Find the Polaris record in this table. Herein, adjust the values in the "Mobile Colors Default" style to your preference.