I am not able to login to the Now Mobile or Agent App with my PDI URL

Aakriti20
Tera Contributor

‎06-23-2022 12:28 AM

I am not able to login to the Now Mobile or Agent App with my PDI URL https://dev117607.service-now.com/.

It redirects to the login page and after putting the credentials, it throws the error 'Error Logging In.'

Can anyone help with this please?

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4 REPLIES 4

PaulSylo
Tera Sage
Tera Sage

‎06-23-2022 10:01 AM

Create a local User and give admin access and set an easy password and try once to log in. If still having the Error. Try to take a backup of the instance and log a case with Support.

Regards,

Paul

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !
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Aakriti20
Tera Contributor
In response to PaulSylo

‎06-29-2022 06:18 AM

Hi Paul Thanks for replying. I tried the same but it didn't work in my case. My instance is already a restored one.
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PaulSylo
Tera Sage
Tera Sage
In response to Aakriti20

‎06-29-2022 11:05 AM

you Said it is PDI right, Try to reset the Password from the Developer Portal and try. Else, you need to raise a case on your instance with the support Team.

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !
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johnson malik
Tera Contributor

‎06-25-2022 10:43 PM

Thanks for sharing. also check thcb stock

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