In Now agent when an agent searches for a incident using the incident number details are not display

[muthu kumar]

In the now agent app. Under the My work navigation tab when an agent searched for an incident number it doesnt displays the incident details , it is showing no error found but as an admin, I am able to find the incident details by entering the incident number. Any idea why its happening

[Danish Bhairag2]

Hi @muthu kumar ,

Does the agent have appropriate roles to view the incident?

Thanks,

Danish

[muthu kumar]

Hi @Danish Bhairag2

Yeah the agent has respective roles. He is able to view the incident in both in desktop view and mobile. Only if he searches in the search bar with the incident number it doesnt show the incident details