In "Browse" KB applet categories are predefined. Where to change it?

[Dotychczas]

Hello Experts!

I've added "browse" KB applet to my NowMobile app: 

It shows only "Other" when I click "see all" I'm redirected to list containing only "Other" category. I need to remove "Other" all together so articles will be visible straight away under Browse applet and after clicking "see all" full list will show or I need to add different categories than only "Other". Where can I change it? 

[Logan Poynter]

Hello,

The "Browse" applet is configured for the Knowledge Category [v_st_kb_category] table. To show all knowledge articles you would need to create a new applet and item stream using the appropriate Knowledge [kb_knowledge] table. 

If you have knowledge categories but only show "Other", check the item stream configuration. 

Please mark my answer as correct/helpful if it has helped you.

Thanks,
Logan

[Logan Poynter]

Hello,

Just checking if you still require some help with this. If not, would you mind marking my answer as correct/helpful so that it will be marked as solved for others who may share this question in the future? 

Please mark my answer as correct/helpful if it has helped you.

Thanks,
Logan

[Muralidharan BS]

Hi There,

If you don't have any categories under the knowledge base then the system will show all the KAs under an auto-created category called "Others". 

This behaviour is defined in the remote table, it is not easy to change the existing configuration.

You can however go for a new Screen(applet) and show the articles directly in the browse section.  

Thanks

[Rathna Chengalv]

How are the records coming up in below table ? Wont it take categories for knowledge base from kb_category table ?

If it wont, how do we populate records into below table ? I have a kb coming up in now mobile but clicking KB is not resulting me list of catgories as those are not in below table but are present in normal category table (kb_Catgory), please suggest

v_st_kb_category