iOS Mobile ServiceNow Agent app is slow, keyboard doesn't show, or doesn't accept keyboard entry

Armin Heinlein
Tera Contributor

I downloaded the iOS ServiceNow Agent app. When I try to login on an instance (Zurich) that has the ITSM plugin installed, the login takes a long time (30-40 seconds) to be displayed. When I have the password filled with the iOS Password app, because if I don't, when I type on the keyboard, nothing is displayed on the login screen.

 

 Yes, I have the latest version of ServiceNow Agent.

Yes, I have the latest iOS version 26.4

Yes, iPhone 17

Yes, I have unstalled and reinstalled the ServiceNow Agent app.

 

I use the same userid and password that I use when I work on a PC.

0 REPLIES 0