Is it possible to use Now Mobile offline?

[Caiob_]

Hello, I am working on a use case for a client where there is a need to use the Now Mobile Offline App. I have had experience in the past using Now Agent, but I could not find any documentation that could provide a service catalog for an employee to request in Now Mobile.
Has anyone had an experience in this regard and could share it?

Regards,

Caiobí Silva

[Runjay Patel]

Hi @Caiob_ 

Yes, you can use ServiceNow Now Mobile offline, but there are some limitations.

App can store certain data locally, allowing you to access previously viewed records, articles, and other information while offline.

You can fill out and submit forms when offline. These submissions will be  sent to the server once you come online.

Note: I have not tested it but i think it should work. You can test this out while downloading the Now mobile app and connect to PDI, Login with credential and the switch-off the data and then try.

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
LinkedIn: https://www.linkedin.com/in/runjay
YouTube: https://www.youtube.com/@RunjayP

-------------------------------------------------------------------------

[Caiob_]

Hi @Runjay Patel , I appreciate your quick responses

I connected App Now Mobile to a test instance, but the Offline feature does not appear (it only appears using the Agent Mobile app).

[Runjay Patel]

Hi @Caiob_ ,

I also tested just now, its not working. Its means offline functionality is only limited to Agent Mobile app and not for  Now Mobile.

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
LinkedIn: https://www.linkedin.com/in/runjay
YouTube: https://www.youtube.com/@RunjayP

-------------------------------------------------------------------------

[Caiob_]

Thanks, let's wait to see if anyone else can help.