We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

Is it possible to use Now Mobile offline?

Caiob_
ServiceNow Employee

‎10-25-2024 05:52 AM

Hello, I am working on a use case for a client where there is a need to use the Now Mobile Offline App. I have had experience in the past using Now Agent, but I could not find any documentation that could provide a service catalog for an employee to request in Now Mobile.
Has anyone had an experience in this regard and could share it?

 

Regards,

Caiobí Silva

0 Helpfuls
  • 4,295 Views
8 REPLIES 8

Anurag Tripathi
Mega Patron
In response to Caiob_

‎10-25-2024 07:02 AM

hi,

Have you seen this already

Offline mode (servicenow.com)

 

This lists the screens that work offline.

-Anurag
0 Helpfuls

Caiob_
ServiceNow Employee
In response to Anurag Tripathi

‎10-25-2024 07:27 AM

The documentation references the Agent Mobile app.

 

0 Helpfuls

Satoshi Abe
Mega Sage

‎10-25-2024 06:25 AM

hi @Caiob_ 

see this youtube video at 15:07.

https://youtu.be/J_MCTU5bXJE?si=MDSXjg2x6jBZ141y

What's new for mobile in Washington
What's new for mobile in Washington
youtu.be/J_MCTU5bXJE?si=MDSXjg2x6jBZ141y
David Ha, Senior Product Manager, walks through a recap of the exciting additions just made in the Vancouver release of ServiceNow's mobile apps and platform including: * Generate work order task closure notes using Mobile Resolution Notes Generation. * Display configurable pop-ups based on ...
0 Helpfuls

Padraig O_Kane1
Tera Contributor

‎01-13-2026 09:09 AM

For anyone that stumbles upon this question, it is available on Now Mobile but ensure you are logged in as a non-admin user on the Mobile App (to see the Offline option in Settings) or have Now Mobile Admin configured for offline. I spent some time trying to figure out why my PDI wasn't displaying the option for the out of box admin user. 

0 Helpfuls