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Is it possible to use Now Mobile offline?

Caiob_
ServiceNow Employee

‎10-25-2024 05:52 AM

Hello, I am working on a use case for a client where there is a need to use the Now Mobile Offline App. I have had experience in the past using Now Agent, but I could not find any documentation that could provide a service catalog for an employee to request in Now Mobile.
Has anyone had an experience in this regard and could share it?

 

Regards,

Caiobí Silva

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8 REPLIES 8

Anurag Tripathi
Mega Patron
In response to Caiob_

‎10-25-2024 07:02 AM

hi,

Have you seen this already

Offline mode (servicenow.com)

 

This lists the screens that work offline.

-Anurag
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Caiob_
ServiceNow Employee
In response to Anurag Tripathi

‎10-25-2024 07:27 AM

The documentation references the Agent Mobile app.

 

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Satoshi Abe
Mega Sage

‎10-25-2024 06:25 AM

hi @Caiob_ 

see this youtube video at 15:07.

https://youtu.be/J_MCTU5bXJE?si=MDSXjg2x6jBZ141y

What's new for mobile in Washington
What's new for mobile in Washington
youtu.be/J_MCTU5bXJE?si=MDSXjg2x6jBZ141y
David Ha, Senior Product Manager, walks through a recap of the exciting additions just made in the Vancouver release of ServiceNow's mobile apps and platform including: * Generate work order task closure notes using Mobile Resolution Notes Generation. * Display configurable pop-ups based on ...
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Padraig O_Kane1
Tera Contributor

‎01-13-2026 09:09 AM

For anyone that stumbles upon this question, it is available on Now Mobile but ensure you are logged in as a non-admin user on the Mobile App (to see the Offline option in Settings) or have Now Mobile Admin configured for offline. I spent some time trying to figure out why my PDI wasn't displaying the option for the out of box admin user. 

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