ITSM Mobile Agent - Ritm Variables not showing in Approval Records

[jparman]

We have installed ITSM Mobile Agent. When I open any approval for RITM under "My Work", it's not showing variables under "Details" section of the approval. Not only variables, it's not showing other details as well such as opened by, requested for etc.

RITM Approval       Details are empty

[Sandeep Rajput]

Please go through this support article to make variable details visible within the mobile app https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0997710

Source: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0997710

[Doci · Accepted solution]

Hi, I think I had the same issue. Open your Detail screen for approval. [sys_sg_details_screen]:
1. check TABLE: Approval [sysapproval_approver]

2. check "Screen fields" section: Form field is in format: "sysapproval.ref_sc_req_item.opened_by" or "sysapproval.ref_sc_req_item.variables" and their corresponding table is "Approval [sysapproval_approver]"

[Doci]

@jparman does it help?