Linking Desktop Favorites from Classic mobile app to editable record screens in Agent Mobile app

[sbh]

Is there a way to link forms from the web view to record screens in the mobile app? I tried using universal linking - I thought either that or deep linking would work - but nothing works so far. I can't even figure out if I'm supposed to be using universal or deep linking.

I used the method proposed by @Darth Jed  in the solution for Adding favorites (like the favorites tab in the desktop view) in the mobile app to create a desktop ... in dev. But links from the filtered Favorite lists go to web forms with unusable reference fields (like caller, opened-by, assignment group, assigned-to, and more).

Steps I've taken:

1. Enabled the universal linking option - Enable mobile universal linking
2. Added supported URLs for incidents, request items, and catalog tasks - Mobile universal linking for supported URLs
3. Added path segments for those three task types - Create path segment records and supported URL records for universal linking
4. Mapped the supported URLs to record screens - Mapping specific mobile screens for universal linking

Thanks in advance for any help offered!

[Sumanth16]

Hi @sbh ,

Please refer below thread:

https://www.servicenow.com/community/mobile-apps-platform-forum/adding-favorites-like-the-favorites-...

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[sbh]

@Sumanth16, thank you for your prompt reply! I used that post to create a Favorites page. My problem is that links from lists in users' favorites don't link to record screens in the mobile app, they link to a mobile view of the web view of the ticket. The reference fields on those views (like caller or assignment group) don't function so I want those tickets' links to go to record screens in the mobile app.