Mobile agent app function not displaying in the app

Carol2
Tera Contributor

Hi, 

 

I need assistance in understanding why the function isn’t displaying on the details screen of an incident.

As shown in the screenshots below, this is a URL function that should direct users to the MS Teams meeting when they click the button. Currently, the button is not visible at all. Instead, when users tap on an incident in the preview screen, they are taken directly to the MS Teams link to join, which isn’t the intended behavior. There should be a button in the details tab for users to click to join the MS Teams meeting.

 

 

Carol2_1-1727357857422.png

Carol2_2-1727357901910.png

 

 

 

Carol2_0-1727357610995.png

 

 

 

 

 

 

1 REPLY 1

bharanikumar20
Tera Expert

Hi, Were you able to resolve it, Am facing similar issue in my platform.