Mobile Agent: Cannot update CI in catalog task (Insufficient Priveledges)

michael78991 · ‎06-30-2025

I tried to add a function, using the Input Form Screen onto the Catalog Task Record Screen, but I keep getting the error. I don't understand why as I am using an admin account. Any help is appreciated. Please let me know if any additional information would help.

michael78991 · ‎07-14-2025

Solution from NowSupport Ticket:

"Solution Proposed:
I saw that you are updating the CI field from the details screen. This is not the recommended way to update any record. I would suggest you use the "function instances belonging to screen" on the record screen. That will show up in the three-dot icon on the top of the screen. Where can you add the function instance for updating the task record then you can use that function and the error will not be thrown. That's what the OOB recommendation is."

View solution in original post

michael78991 · ‎07-14-2025

Solution from NowSupport Ticket:

"Solution Proposed:
I saw that you are updating the CI field from the details screen. This is not the recommended way to update any record. I would suggest you use the "function instances belonging to screen" on the record screen. That will show up in the three-dot icon on the top of the screen. Where can you add the function instance for updating the task record then you can use that function and the error will not be thrown. That's what the OOB recommendation is."