Notifications disappear in Now Mobile app

[Ulrika]

Hello,

I'm trying to configure the Now Mobile app for my company.

I noted that the Notifications part in the app empties randomly (it seems). If I look at the normal end user portal, I have for instance 2 open approvals - they don't show at all in Notifications in the app.

Also, if I get answers in my tickets, notifications appear but suddenly the list of notifications is empty again. I cannot find where this can be configured?

Thank you for your help,

Ulrika

[PaulSylo]

What is the version of the Now mobile app you are using? Can you try to update the mobile app and try to recreate this scenario? i think this is due to the lower version, notifications are not showing up. try to upgrade the app or reinstall the app once. 

[Ulrika]

Hello, thank you for your reply. The version was 13.5 something... but I updated it and now it's 14.0 and I'll try to recreate this, I have created a few new notifications - let's see how long they stay in the app now. I'll get back 🙂

(I'm on Android)

Also, can you, somewhere, see how the notifications list is configured? I would like to see if, for example, the ticket creator will get the notification - or if it was created on behalf of someone else, who will get the notification? Maybe there is good documentation about this but I can't seem to find it.

[Finlay Marsden]

Try clearing your data and check.

DMV Now

[Ulrika]

Clearing data seems to be one (the only?) reason for the notifications to disappear but I'll verify tomorrow - I will not do any clearing until then and will see if they disappear anyway.