Mobile Agent QR / Barcode scanning is not working (button for scanning is not appearing on the form).

[GregSzul1]

Dear Colleagues,

We are currently implementing a functionality to enable our Agents scan Bar Codes and QR codes no Servicenow Mobile Agent App. We have created new field with type "string" and we added Attribute "Enable barcode scanner" with a value of "true", however in the Mobile Agent when we go to the view there is no icon (near the field) which will enable us to actually scan the code.

Do you have any ideas what we are missing ?

Thank you.

[Joshwa Antony S]

Hello Greg,

The attribute "Enable barcode scanner" is applicable for ServiceNow Classic App (Hybrid App). I dont think it will be reflecting in Agent/Now (Native App).

The fields that are present in Agent/Now are based on applet (form/list screen) configuration where as Classic App uses the desktop views (Mobile, ess, etc..), So the attributes defined at the fields will not be applicable to Agent/Now App.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0657240 (Configuring Barcode in Classic App)

Hope this helps!

Regards,

JAS

[Joshwa Antony S · Accepted solution]

Hello Greg,

We have a way to configure a button to scan QR/Barcode in Agent/Now App using applet

This tutorial will help you to create a button and associate to a function [ui parameter and action parameters]

Regards,

JAS

[GregSzul1]

Yes,  it works 🙂

Thank you.

[Asset barcode s]

Hi JAS,

provide the configuration for multi scan functionality.

Thanks,

Harsha