Mobile App - Launching a record from a referenced field

[Jamsta1912]

Hi all,

We're using Field Service Mobile, and I have a requirement to add a function to the work order screen, so that the user can click the Location field, to open a view of the details for that location in a record screen. I've been introducing myself to Mobile App builder and becoming more familiar with the terminology and how the various components hang together. I'm basically looking for some steer on best approach to meet this requirement.

My naive expectation was that reference fields, like 'Location' on work orders would just automatically be clickable and take the user to the referenced records, as they do in the native platform. But it seems there is no pre-existing record screen for Location, and also that I'll need to explicitly create a function for each reference field to give them that behaviour.

Here's what I think I'll need to do:

1) Create a card to be used by the record screen.
2) Create the record screen (for location), add fields etc.
3) Create a function 'Open Location Record', which will need related records: Redirection Destination fields & Destination UI parameter.
4) Create a function instance to link the new function to the 'Location' field on Work Orders.

Does this approach sound right?

Thank you

[Ivan Betev]

Hey Jamsta1912,

https://docs.servicenow.com/en-US/bundle/sandiego-mobile/page/administer/tablet-mobile-ui/concept/mobile-nav-functions.html

isn't it what you need?

Regards, Ivan

[Jamsta1912]

Hi Ivan

Thank you. Yes that was a part of what I needed. ????

[elaine10]

Did you end up figuring this out? The link posted here no longer works. 😞