Mobile app on one instance go to the login screen but my other two instances work fine via SSO
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‎07-21-2022 01:35 PM
I downloaded the Now Mobile.
I added my DEV TEST and PROD instances.
When I connect to DEV or PROD it brings up my 365 account which I select then enter my password and it connects fine.
But when connecting to my TEST instance, it jumps right to the 'Login Screen' where I try to log in and it fails.
It's as if the TEST instance isn't allowed on the Mobile app.
I can connect to all three instances fine via the WEB using SSO in my work environment.
Any settings I should check that would prevent this mobile app from working with my TEST instance?
I also checked numerous settings like sys_properties.list / glide.authenticate.external which is set to false on all three instances. Many of the glide.authenticate.* properties on all 3 instances are identical as I compared. Not sure what else to check / change that is disabling this instance on the Mobile app.
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‎07-21-2022 02:21 PM
Hi there!
Please refer below article
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0621608
Regards,
Palak