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Restricted access control in mobile for only one user in PROD

VASEEMSHAIK
ServiceNow Employee
ServiceNow Employee

On prod instance in now mobile application, within notification screen All tab segment a specific user is seeing Restricted by access control message for few list records, tried checking conditions on list item config and data item side but i dont see anything such access configuration showing user the restricting the user Restricted by access control message. I appreciate if any idea or help on this. 

 

Note:- DEV ,QA (lower instances) it is working fine but In PROD only it is not working.

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