Mobile App Push Notification Not Firing

Kamva
Giga Guru

‎03-13-2024 02:40 AM

Hi Developers,

 

I have configured an Agent Mobile App Push Nofication to fire up when a case is created. Please review my configurations below and advise.

 

  1. Push Message Content
    Kamva_4-1710322806289.png

     



  2. Push Notification Message
    Kamva_3-1710322711818.png

  3. Push Event Notification

When to send

Kamva_0-1710322405662.png

Who will receive

Kamva_1-1710322456337.png

What it will contain

Kamva_2-1710322495869.png

 



 

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2 REPLIES 2

Shiv Dixit
Tera Contributor

‎03-13-2024 03:28 AM

Hi @Kamva ,

First, please go to System Logs > Push Notifications. Check if it is fired or not. If it is not showing on the mobile agent app, then go to the mobile agent app settings, go to preferences, then go to notifications, and enable it if it is disabled.

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Kamva
Giga Guru
In response to Shiv Dixit

‎03-13-2024 04:21 AM

Thanks @Shiv Dixit,

I have been keeping my eye on the logs, absolutely nothing created today out of the logs.

Kamva_0-1710328628633.png
On configuring mobile agent app I can't do at moment because doesn't allow me to login, I just wish to ensure I can be get the notifications firing (seeing logs) as of now

 

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