Mobile Publishing - Android file is downloading as 0Bytes

[Sai Siva]

Hello Team,

We submitted Android app request to ServiceNow. ServiceNow provided a build to download the app for testing. When we try to download the file, It downloads as 0bytes. We tried below steps as well, Still the issue is not resolved

"

To fix, navigate to System Properties > Security and will notice the following fields:

1. “List of file extensions (comma-separated) that can be attached to documents via the attachment dialog. Extensions should not include the dot (.) e.g. xls,xlsx,doc,docx. Leave blank to allow all extensions” and
2. “When the glide.ui.strict_customer_uploaded_static_content_types parameter includes a list of comma-delimited files. These will be the only file types that can be downloaded as static content from an instance”.

     Those fields' values should be a comma-separated list of values. Customers should add 'zip,apk,p12,aab,xcarchive,svg,png' to the end of both lists, as the publishing scoped app requires the upload and download of these files in order to work."

Does any one know what could be the issue?? @

[PaulSylo]

Hi - have you added ".apk" extension in both places and restarted the app, as shown in image?

[Sai Siva · Accepted solution]

Yes @PaulSylo I added, Still the issue existed. This is ServiceNow known issue, I raised a HI ticket for this, They informed me that they have an issue with Android build so they attached Android build file to the HI ticket and asked me to download it

[PaulSylo]

great!