Mobile Ui rule Not working for hiding urgency filed for "incident creation" form

tabrez ahmed
Tera Contributor

Hello

I have created Mobile Ui rule in sys_sg_ui_rule table  for hiding urgency filed when assignment group = Demo facility

for "incident creation" form in ITSM agent mobile app . But it is not working it worked once and then changes got reverted automaticlly  after refresh

-I have tried giving order number and also Tried with "sys id of group name in condition but it is not working 

- it worked once below is the screenshot where urgency is hidden when I created Ui rule

tabrezahmed_0-1728549872730.png

 

This is screenhsot of ui rule and 

tabrezahmed_0-1728381509054.png

this is screenshot of ui action

tabrezahmed_1-1728381568868.png

 

 

Can someone Help?

1 ACCEPTED SOLUTION

Bhushan216
Tera Guru

Hello Tabrez,

 

Please change the trigger from OnLoad to OnChange and let me know.

 

Thanks,

Bhushan

View solution in original post

4 REPLIES 4

Community Alums
Not applicable

 I had did same type stuff where I need to made mandatory hold_reason field when State changes to On Hold
So for that I used both Operation first Set Visibility then Set Mandatory this field and triggers on Load and On change

UsmanCH_2-1729277559211.png

 

 

 

No it's not working 

tabrezahmed_0-1729511958467.png

 

Bhushan216
Tera Guru

Hello Tabrez,

 

Please change the trigger from OnLoad to OnChange and let me know.

 

Thanks,

Bhushan

tabrez ahmed
Tera Contributor

Thanks! Now It's Working for "incident Creation" form after I changed it to onChange But When I'm Trying same for "Edit" Input form Screen it is not working  I tried both conditions onChange as well as onLoad  any idea on this?

tabrezahmed_0-1732184500208.png