Notifications Count is incorrect on NowMobile

Jazz
Tera Contributor

‎09-11-2023 09:16 PM

Hi, 

I am currently testing the NowMobile app. 

The number count indicated as the number of notifications is not correct. Always showing > 90 but when I go into Notifications, there is only < 5.

 

I have looked everywhere how to amend this. Please help. Thanks

0 Helpfuls
  • 1,019 Views
5 REPLIES 5

Joe Trimble
Tera Expert

‎12-02-2023 03:25 PM

Similar issue here. I had 2 messages today. Read and deleted both but the count stays at 2.  ServiceNow please advise. 

0 Helpfuls

Muralidharan BS
Mega Sage
Mega Sage

‎12-05-2023 11:58 AM

We recently encountered this issue, 

 

The issue was observed only on IOS devices, so below is the workaround we tried and it worked. For few just reinstalling the app worked. 

 

1. Go to sys_push_notif_app_install and delete all the entry for the impacted user

2. Fresh install the app and login

0 Helpfuls

Joe Trimble
Tera Expert

‎12-05-2023 02:36 PM

OK, I didn't specify my situation correctly.  Where I'm seeing the message count incorreclty is in the Now Support app, not the Mobile app.  Is there a way to fix the Now Support app?  Thanks.

0 Helpfuls

Mark118
Tera Contributor

‎04-16-2024 07:20 AM - edited ‎04-16-2024 07:22 AM

Did you manage to get this resolved. Seem to have a similar issue. Have even been through app cache reset and makes no difference.

0 Helpfuls