Notifications Count is incorrect on NowMobile

Jazz
Tera Contributor

Hi, 

I am currently testing the NowMobile app. 

The number count indicated as the number of notifications is not correct. Always showing > 90 but when I go into Notifications, there is only < 5.

 

I have looked everywhere how to amend this. Please help. Thanks

5 REPLIES 5

Joe Trimble
Tera Expert

Similar issue here. I had 2 messages today. Read and deleted both but the count stays at 2.  ServiceNow please advise. 

Muralidharan BS
Mega Sage
Mega Sage

We recently encountered this issue, 

 

The issue was observed only on IOS devices, so below is the workaround we tried and it worked. For few just reinstalling the app worked. 

 

1. Go to sys_push_notif_app_install and delete all the entry for the impacted user

2. Fresh install the app and login

Joe Trimble
Tera Expert

OK, I didn't specify my situation correctly.  Where I'm seeing the message count incorreclty is in the Now Support app, not the Mobile app.  Is there a way to fix the Now Support app?  Thanks.

Mark118
Tera Contributor

Did you manage to get this resolved. Seem to have a similar issue. Have even been through app cache reset and makes no difference.