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Now Mobile configuration with PDI

vensri728
Tera Contributor

‎04-17-2024 10:58 PM

I'm new to Service Now Mobile. I am trying to configure my mobile to use PDI(Personal Developer Instance). I downloaded Now Mobile App from PlayStore. I used "Add new instance" option and gave the servicenow instance URL. Now it redirects to login page. I picked the (Username / Password) as (admin/pwd) from Manage my instance page. It gives error "Invalid Password". Same details work from the web UI. Please advise.?

 

 

 

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2 REPLIES 2

PVJShareKnowled
Tera Guru

‎04-18-2024 10:00 AM

Hello @vensri728 Are you entering the instance name correctly. Note: You do not need to include servicenow.com at the end of the instance name.

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Priyanka Jeganathan

Sri29
Tera Contributor
In response to PVJShareKnowled

‎04-18-2024 10:08 AM

Correct @PVJShareKnowled I enter only instance name without including servicenow.com. Hence I go to login page where the username and password are failing with invalid error

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