Now Mobile Vs Agent..when to use which?

[Sathwik1]

We had a requirement to create a mobile application but here my doubt is what should I suggest ?

NOW Mobile or Servicenow Agent?

What is the main difference?

[Maik Skoddow]

Hi @Sathwik ,

I would like to respond with excerpts from the documentation

Now Mobile

Let’s employees perform basic ServiceNow tasks from their mobile devices, such as submitting and viewing incidents and requests, submitting approvals, and searching for answers to common questions.

Mobile Agent

Let’s service agents work on the go by providing them the right tools and information to prioritize and fulfill tasks across the enterprise (e.g., updating records, coordinating with co-workers).

So the main difference is, that Now Mobile App is for the requesters and Now Mobile App is for the fulfillers.

Kind regards
Maik

If my answer replied your question please mark appropriate response as correct so that the question will appear as resolved for other users who may have a similar question in the future.

[Maik Skoddow]

Hi @Sathwik ,

Did my reply answer your question?

If so, please mark the appropriate response as "correct" so that the question will appear as resolved for other users who may have a similar question in the future.

If not, please tell me what you are still missing.

Many thanks & kind regards
Maik

[Daiki2]

Hi.Maik

I am considering whether to use now mobile or mobile agent.
However, I can't see any difference between now mobile and mobile agent in terms of layout and features.

1.
About now mobile and mobile agent
(1) Advantages (2) Disadvantages (3) What you can do (4) What you can't do
Can you tell me about each?

2.
Also, are there any differences in the functions that can be used depending on the role (admin, ITIL, etc.)?

3.
If there is no particular difference in functionality, why are there two separate apps?
If the functions are exactly the same, I don't think there is any need to have two.

Translated with www.DeepL.com/Translator (free version)

Thank you

[Gaurav Shirsat]

Hello

Agent Mobile App:-

Use the ServiceNow Agent mobile app to update records, coordinate with coworkers, track your location, and work without an internet connection — all from your mobile device. for that you have to Download ServiceNow Agent for Apple iOS or Google Android from the Apple App Store or the Google Play store.

https://docs.servicenow.com/bundle/paris-mobile/page/administer/tablet-mobile-ui/concept/mobile-expe...

Now Mobile App:- 

Enable your users to submit incidents and requests, manage tasks, and access company resources from anywhere using the Now Mobile app.

https://docs.servicenow.com/bundle/paris-mobile/page/administer/mobile-employee/concept/mobile-emplo...

Please Mark Correct and Helpful
Thanks and Regards
Gaurav Shirsat