Now Request app Push Notification content

[Simon13]

Hi,

I am creating a mobile app using San Diego Now Request App (not agent).  I have created a push notification to alert the caller when an incident is commented.  I can get the notification to send but cannot open the notification on the mobile device.  When the notification is tapped I receive an error, error opening URL.  Previously, I was receiving an error, there is no application able to open this link.  This was partly solved by installing the Now Agent app, but obvioiusly I do not want users to be requried to have this installed.

The message content is as follows: 

(function buildJSON(/*GlideRecord*/ current, /*String*/ message, /*Object*/ attributes) {

  var layoutFields = {"Identifier" : "number", "Description" : "short_description", "Status" : "state" };
  return new global.ActionablePushPayloadBuilder(current, "ebb94d9c0f2033001befa68ca8767e4e", layoutFields).buildJSON(); 
    //return new global.ActionablePushPayloadBuilder(current, "690c69e95310001068c3ddeeff7b1246", layoutFields).buildJSON();

})(current, message, attributes);

This is more or less the OTB message content.

Please can anyone advise how I configure thsi to open the incident in the Now Mobile (request) app.

Simon

[Prin]

Hi Team,

Having same query as how we can map Screen fields with this Actionable push notification? currently its automatically only showing OOB field once we open notifications from Mobile app.