Points to Consider in Mobile Development

Tepp
Tera Expert

‎09-24-2024 09:24 PM

Hi,

Is there a possibility that a custom workflow used in a PC browser may not function correctly when accessed from a mobile device?

Could you provide some points to consider, such as JavaScript browser compatibility and areas in ServiceNow settings that need to be adjusted for mobile compatibility?

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mihirlimje867
Tera Guru

‎09-25-2024 12:55 PM

Hello @Tepp ,
It won't happen, the backend functionality is the same for both the PC UI and Mobile UI. It is just a User different Interface.
For ex. Suppose I created the BR for the added short description when the state is changing. So it will work for both PC and Mobile devices as well because the incident record is the same. In the same way, if your workflow is working fine on the PC it should be working fine on the Mobile as well.

I hope this will help you. Please hit on the helpful button.
Thank you.

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