Prevent screenshots in ServiceNow Agent mobile app on iOS?

[Trevor Nelson]

I am aware of system property "glide.ui.m.blur_ui_when_backgrounded", which--besides doing what it says--prevents the user from taking screenshots of the app on Android. 

Is there a way to do the same on iOS? We are using the Intune version of the Agent app, so either a ServiceNow flag or Intune setting would work.

[James Chun]

Hi @Trevor Nelson,

Things might have changed, but it wasn't something that could be done with an iOS device by ServiceNow config.

This was the response from a Support case about 2 years ago and the engineer suggested registering an Idea which I don't think got any traction (unfortunately I don't have access to the Idea nor the Support case).

In regards to the Intune, I did see some people saying it can be done via MDM, but not with MAM. But likewise, things might have changed ever since.

Interested to see if anyone has an answer tho, cheers.

[Trevor Nelson]

That was my understanding from a couple years ago, unfortunately the user base here would be a mix of MAM (BYOD) & MDM.

[James Chun]

Yup, I would recommend raising a Support case for this. And if you do get a 'better' solution, please share it with us as well 🙂

[Tony Chatfield1]

Hi, I think this is the result of Apple IOS control limitations.

How to prevent screen capture/ screenshot in iOS managed device (only company data) - Microsoft Q&A

It may be possible to block all IOS screen shots using 'Block screenshots and screen recording'

macOS device settings in Microsoft Intune | Microsoft Learn