reference fields from sys_choice showing up as numbers

mheyman
Tera Expert

I'm working on a bit of the Now Agent to update the state of an incident from the mobile app.  

When I use something from sys_choice, I end up with numbers in the value.  The numbers have nothing to do with the reference value of the code itself.   

 

ma-1.png

 

In this case it is the resolution code.

 

These next few screen shots are the variable saved for the resolution code

 

mheyman_0-1792619619880.png

 

mheyman_1-1792619648826.png

 

And then the inputs for the resolution code

mheyman_2-1792619714124.png

mheyman_3-1792619738536.png

 

mheyman_4-1792619768147.png

mheyman_5-1792619793988.png

 

mheyman_6-1792619808651.png

enable search set to true

serachtype set to contains

 

Action item configuration

mheyman_7-1792619891545.png

 

Example of the problem.

 

 

mheyman_8-1792619948667.png

 

 

 

 

1 ACCEPTED SOLUTION

NagaChandaE
Mega Sage

Hi @mheyman ,

Instead of Reference select the Close code as Choice field type  and also TargetTable & Conditions Input attributes are not required.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

View solution in original post

2 REPLIES 2

NagaChandaE
Mega Sage

Hi @mheyman ,

Instead of Reference select the Close code as Choice field type  and also TargetTable & Conditions Input attributes are not required.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

About 90% solution.   Choice is correct, but all the input attributes are wrong.  Add Table and Field as input attributes, otherwise you can't select any different options.