Need assist on login NOW mobile using SSO

Padam
Tera Contributor

Hi there,

When I login to NOW mobile using SSO username and password, it asks me to use Mircrosoft Edge as shown in screenshot.

Is there any configuration I am missing from backend?

Thanks for help in advance.
- Padam

find_real_file.png

23 REPLIES 23

Ivan Betev
Mega Sage
Mega Sage

Dear Padam,

can you share your configuration? What do you use as an identity provider?

Regards, Ivan

Padam
Tera Contributor

Hi Evan,

Identity provider is Microsoft.

find_real_file.png

Ivan Betev
Mega Sage
Mega Sage

Hi Padam,

shouldn't this be "email"?

find_real_file.png

Can you please also show what SSO Script are you using?

Regards, Ivan

Padam
Tera Contributor

Hi Ivan,

u_extensionattribute10 field contains user's email address. It's populated by LDAP sync. The SSO works fine in browser. 

After installing Microsoft Edge on mobile, login is successful but it redirects to browser version instead of Now mobile app.

find_real_file.png