Reference Qualifier in Mobile Agent App

Avik3
Giga Contributor

Hi,

I have created a mobile function to create assets in the new Agent App. The Function contains fields like 'Model' and 'Model Category' . However I'd like the Model search to be limited to models within the chosen model category. 

Is there any way to apply such reference qualifier in the Mobile agent app ?

Thanks,

Avik

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

which mobile app you are using?

there is a known issue for this i.e. advanced reference qualifier issue in mobile UI

https://hi.service-now.com/kb_view.do?sysparm_article=KB0541017

Not sure if you will have to apply some filters for this

Mark Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

10 REPLIES 10

Hi,

From where have you configured the form for the mobile. I believe you must be adding fields on the form for mobile UI. there by any chance you can add filter condition

Regards

Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur,

I have created this form from System Mobile -> Functions and have added the function to the Mobile screen. I need the SearchLIst fields inside the function to show the filtered result.

Thanks,

Avik

Hi,

Did it work or still facing the issue?

Regards

Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

David Ha
ServiceNow Employee
ServiceNow Employee

Hi Avik,

If the relationship is already applied on platform then it could be a dependency configuration to make it work on mobile. See zipped video files for reference.


Best,

David

Hi David,

May I ask what are the table field's attributes used to enable the dependent field usable on mobile?

The video's quality is too blur to see.

Your input will be most useful. thanks.

find_real_file.png

 

screenshot from the video:

find_real_file.png