Remove Instance from ServiceNow Agent - Intune

blairedanny
Tera Guru

I have just started with a new organization and need to remove my former organization's ServiceNow instance from the ServiceNow Agent - Intune app on my mobile device.  Removing it from ServiceNow Agent was very simple, swipe to the left and you see Delete as an option.  With ServiceNow Agent - Intune I can go to Settings and "Log out", but I still get notifications and need to remove the instance completely.  I can find nothing within the documentation on how to do this.  Has anyone else had this issue?

1 ACCEPTED SOLUTION

blairedanny
Tera Guru

For those of you who may also encounter this issue here is what I did to resolve it:

On my personal cellular device (Android) I went to Settings > Apps & notifications > See all xxx apps > [searched for Company Portal] > Storage & cache > Clear storage and also Clear cache.

The above steps removed the old instance from my Agent - Intune app.

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9 REPLIES 9

Alright, then I think, as Rasheed says, this is probably the case for ServiceNow Support.

Regards, Ivan

johnson malik
Tera Contributor

can i install the app after removing the apps of cdns stock?

Hi Johnson,

I'm not sure I understand your question?  I'm also not familiar with cdns stock.  Could you provide more information on what you exactly you are looking for?

Thank you.

-Blaire

blairedanny
Tera Guru

For those of you who may also encounter this issue here is what I did to resolve it:

On my personal cellular device (Android) I went to Settings > Apps & notifications > See all xxx apps > [searched for Company Portal] > Storage & cache > Clear storage and also Clear cache.

The above steps removed the old instance from my Agent - Intune app.

Does anyone know how to do this for an iPhone?