Restrict Mobile apps from personal devices
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04-04-2023 03:01 AM
Hello Everyone,
We have enabled ServiceNow Agent app for our instance, and we will be deploying this app through our AirWatch MDM. However, we wanted to restrict this app from signed from personal devices. Only MDM enabled devices should be able to log into Agent app. We have gone through all docs and references, but in vain. Appreciate any ideas.
Thank you.
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04-09-2023 09:37 PM
Hello VK,
Since i am using Microsoft intune, i have restricted in the below Way,
Goto Sys_properties.list ( ensure scope is in Global)
then search for this properties - glide.sg.allowed_mobile_apps
If not available, select New
Enter name as - glide.sg.allowed_mobile_apps
set application as global
Type as string
In the Value, enter the ios bundle ID and android bundle ID for your MDM Application
For Intune, it will be like below
com.servicenow.intune.requestor,com.servicenow.requestor.mam.intune,com.servicenow.intune.fulfiller,com.servicenow.fulfiller.mam.intune
similarly, find the bundle id for Airwatch.
Still check this link - https://docs.servicenow.com/bundle/tokyo-mobile/page/administer/tablet-mobile-ui/concept/airwatch-md...
note: have a word with your MDM Team on these configuration bundle Id's
PaulSylo
Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !
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04-10-2023 02:04 AM - edited 04-10-2023 02:05 AM
Hi Paul,
Thank you for the response.
I have gone through the above link and also the below. This configuration seems to apply only for ServiceNow store apps. There is a store app called "ServiceNow Agent - Intune", but no such store app for AirWatch. Am I missing something here?
Thank you.
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04-10-2023 03:25 PM
HI VK
Go with a non-Intune version of the ServiceNow agent app and try it once.
If correct mark as closed. if helpful, mark as helpful.
PaulSylo
Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !
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04-11-2023 04:18 AM
Hi Paul,
We have already tried it. Using that, we are able to deploy Agent app through AirWatch MDM. However, that isn't restricting login from personal devices.
