Search on Now Mobile is not returning Catalog Items

mtomc
Tera Contributor

‎10-30-2024 11:56 AM

Hello!

We have the OOTB mobile application installed on our phones for Now Mobile and when you go to use the search at the top of the page and search for a catalog item it returns that there are no catalog items, which there are. I am unsure how to update the search to pull these request items. Any help would be greatly appreciated!

 

Thanks!

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Akash4
Kilo Sage
Kilo Sage

‎10-30-2024 12:15 PM

Hello,

Probably there are 2 reasons you can give a try. Ensure to clear cache after configuring these:

1. Go to System Mobile > Search Sources and find for Catalog items related source is available, if not create one with conditions by mimicing other records

2. System Definition > Text Indexes and in the Global Text Search make sure there are indexes for Catalog Items

 

Regards, Akash
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mtomc
Tera Contributor
In response to Akash4

‎10-31-2024 05:05 AM

@Akash4 

I took a look there and everything looks good from what I can tell. Is there any other thing that could be stopping the search in the catalog?

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srikanthdep
Tera Contributor

‎07-07-2025 08:24 AM

@mtomc Were you able to get the fix for this. I am encountering the same issue even after configuring search sources.

Appreciate your help.

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