ServiceNow Classic Mobile App (APK File)

[kapilm]

We are planning to automate the mobile test cases, so to proceed further we need few information.

1. We came to know through ServiceNow docs that ServiceNow currently does not distribute the APK file to customers, However still want to confirm by any means shall we get the latest version of APK file for ServiceNow Classic mobile app ?

2. Is there any major difference/limitations in automating using Mobile view ($m.do) from desktop browser compared to automating using .apk file ?

Thanks in advance.

Kapil.

[Marrysmithgs]

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@kapilm wrote:

We are planning to automate the mobile test cases, so to proceed further we need few information.

1. We came to know through ServiceNow docs that ServiceNow currently does not distribute the APK file to customers, However still want to confirm by any means shall we get the latest version of APK file for ServiceNow Classic mobile app ?

2. Is there any major difference/limitations in automating using Mobile view ($m.do) from desktop browser compared to automating using .apk file ?

Thanks in advance.

Kapil.

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I also looking for service now app on play store still not finding it. Then i search upon google but find mod version don't know authentic or not where to find unique one.

[jobyzoj]

ServiceNow does not distribute the APK file to customers. Could you please confirm whether there is any official way to obtain the latest version of the ServiceNow Classic mobile app APK for testing purposes?

[haries]

Hi, You are correct — ServiceNow does not provide APK files of its mobile apps directly to customers. The official distribution is only through the Google Play Store (for Android) and the App Store (for iOS). So unfortunately, you won’t be able to get the APK through official channels. There are key differences between automating via the mobile view ($m.do) in a browser and testing directly on the APK: Mobile view: Simulates the layout and some behavior but doesn’t fully replicate native mobile app features like push notifications, offline capabilities, or device-level interactions. APK automation: Allows you to validate the actual native app experience, UI responsiveness, and device-specific behaviors. However, it requires setting up frameworks like Appium or Espresso and actual device/emulator testing. If your focus is mainly on validating UI layout and functional flows, $m.do can be useful. But if you need to cover mobile-native features, APK-based automation is the better choice.