Starting on Mobile app for customer

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JagjeetSingh
Kilo Sage
Kilo Sage

‎05-05-2020 04:45 AM

hi,

We are going to introduce mobile application to customer with New York upgrade.

I want to know if there are any best practices to follow.

This is first time i am working on this. I am confused where to start and what are some initial steps to take to enable mobile app.

Jagjeet Singh
ServiceNow Community Rising Star 2022/2023
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David Ha
ServiceNow Employee
ServiceNow Employee

‎05-05-2020 09:22 AM

Hey Jagjeet,


Here's some content to get you ramped up on the new mobile platform (New York and beyond):

1. Get started with their implementation or migration (Next steps / deep-dive):
https://community.servicenow.com/community?id=community_article&sys_id=ab20339cdbe748902be0a851ca961...

2. Hands-on training with Mobile Studio & ServiceNow Agent

3. Getting started deploying and configuring Now Mobile (Mobile App Academy series)
https://www.youtube.com/playlist?list=PLkGSnjw5y2U5bf79MQ1BPDk6hwOjXY54D

 
4. Learn more about mobile product capabilities with Product Documentation:
https://docs.servicenow.com/bundle/orlando-mobile/page/administer/tablet-mobile-ui/concept/mobile-co...

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**Check out these Knowledge 20 Sessions (May 5th - May 8th) If you can't attend live, the sessions will be recorded and uploaded on a future date.

 

1. Haven't started your mobile transition? Learn about the value behind ServiceNow's new mobile platform and product capabilities:

  • Mobile Overview
  • LAB1246 - Getting Started with Mobile Studio
  • BRE1399 - MetLife & Mobile: Customer Success Story
  • CCB1371 - Build your mobile app in 15 minutes
  • CCB1368 - Creating amazing mobile experiences
  • BRE1468 - Lowe's Now Mobile: Customer Success Story
  • BRE2481 - Going mobile with field service

2. Are you looking to migrate from Mobile Classic? 

3. Are you an advanced mobile user? Learn about all the different ways you can improve your mobile workflows with New York components:

  • New York labs (Configuring all new mobile features and components)
  • LAB1248 - Mastering Mobile Studio

4. Are you looking to improve the design of your mobile workflows? Check out our best practice UX guide:

 

5. Looking to better understand your mobile adoption and usage? (*Requires Orlando and beyond)

6. Looking to personalize and brand your ServiceNow mobile apps? (*Requires Orlando and beyond)

  • BRE1372 - Mobile Branding & Publishing
  • *Reach out to your account team to learn more on how to get started

 

Hope that helps!


Best,

David

 

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David Ha
ServiceNow Employee
ServiceNow Employee
In response to Joao Carlos1

‎05-06-2020 12:44 PM

Hi Joao,


The Orlando implementation guide can be applied to New York and beyond instances. The only difference is that you will see some supported features (Photo Search, Mobile Analytics, Branding, etc) not available in New York. All of the rest of the information still applies and is valid across both instances.

 

Best,

David

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Deepika Wahi
Tera Expert
In response to David Ha

‎05-25-2020 02:57 AM

Hi ,

CSM Mobile app is different from ITSM app or both can be clubbed into one? If we talk about Agent mobile app can we club the functionality of ITSM and CSM together as CSM comes with Service management integration and based on the role, the agent have,  he will have the access to case or incident/problem or change etc. is it possible?

can we club these two via single app configuration . 

Thanks !!

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David Ha
ServiceNow Employee
ServiceNow Employee
In response to Deepika Wahi

‎05-26-2020 01:16 PM

Hi Deepika,

 

This is definitely possible if you configure on Platform UI (Outside of Mobile Studio)


Any applet, applet launcher, function, etc can be reused across different scopes. You may just need to apply or re-adjust roles from the out-of-the-box BU apps.

 

We will be also hosting a mobile app academy on this topic (re-using out-of-the-box components across different BU apps and different clients) on June 9th. Feel free to join us and ask us questions directly during this live session.

 

Best,

David

 

 

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David Ha
ServiceNow Employee
ServiceNow Employee

‎05-14-2020 10:58 AM

7. Looking for mobile advanced mobile training? Here's a lab on how to configure the advanced features using Platform UI

https://developer.servicenow.com/connect.do#!/event/devdays19/NY_MOBILE_LAB_DEMODAYS

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