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Unable to Log in to PDI After SSO Integration

AzeemullahA
Tera Contributor

Hi Team,

I am facing an issue with my Personal Developer Instance after configuring SSO.

After enabling SSO, I am unable to log in. The login redirects through SSO, but authentication fails and I am locked out.

Instance: Personal Developer Instance
Issue started after SSO configuration
Problem: Unable to log in via SSO or normal login

I have tried different browsers and incognito mode, but the issue still persists.

Please help me with how to disable SSO or regain access to my instance.

Thanks

1 REPLY 1

GlideFather
Tera Patron

Hi @AzeemullahA,

 

if you cannot access your PDI, then navigate to:

https://developer.servicenow.com/dev.do#!/manage-instance

 

And you can either access your PDI as an admin or get your credentials re-sent to your email:

Screenshot 2026-04-09 at 16.12.24.png

 

Once you are in, you can debug or fix the issues with SSO without losing your PDI's progress..

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Answers generated by GlideFather. Check for accuracy.