unable to open ServiceNow PDI -internal error/unscheduled maintenance message

23nu1a4221
Kilo Contributor

12 hours ago

Hi Team,

I am unable to open my Personal Developer Instance (PDI).

When I try to open it from the ServiceNow Developer portal, I get the following messages:

- “Developer Instance is undergoing unscheduled maintenance.”
- “We’re having trouble opening your instance due to an internal error. We should have it fixed in a few minutes.”

This issue has been occurring continuously, and my instance is not loading.

I already tried:
1. Refreshing the page
2. Logging out and logging in again
3. Trying in another browser
4. Waiting for some time and retrying

But the issue still persists.

Could anyone please help me understand:
- Whether this is a temporary ServiceNow issue
- Or if my PDI is corrupted/stuck
- And what steps I should take next

I have attached screenshots for reference.

Thank you.

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Viraj Hudlikar
Tera Sage

53m ago

Hello @23nu1a4221 

It's great you have followed all steps and since this is PDI there is no official support from ServiceNow.
Either you wait more time, no one will be able to provide exact time when PDI will be up and usually when PDI comes online we do get notifications PDI is up. 
OR
If your work or any kind of POC is stopped, then go ahead release instance and get a brand new one and proceed with your learning.

TIP - This issue can occur any time, so always do have backup of work done which will avoid your work loss.

If my response has helped you, hit the helpful button, and if your concern is solved, do mark my response as correct.

 

Thanks & Regards
Viraj Hudlikar.

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