Unable to view attached excel sheet (.xlsx) file type in the Agent Mobile app after Xanadu upgrade.

Subhashree Sub2
Tera Contributor

‎10-29-2024 12:53 PM

Hi Everyone,

 

After the Xanadu upgrade it came to our notice that we are unable to view the attached excel sheet files (.xlsx extension) in the Agent Mobile app. Is this a recent change by ServiceNow via the latest upgrade?

Please let me know how to resolve this issue.

While opening the attached file, it gives error as: "Unsupported file type".

 

Best Regards,

Subhashree

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2 REPLIES 2

chrisvanover
Tera Contributor

‎11-08-2024 01:08 PM

 Did you ever get a answer on this?

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Subhashree Sub2
Tera Contributor
In response to chrisvanover

‎12-10-2024 06:59 AM

Yes, This is Xanadu upgrade issue and has been fixed in 'Xanadu Patch 2 Hot Fix 1'

The details can be found in below link:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1705551

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