Mobile Agent - Editing Tasks
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12-11-2024 07:58 AM
I am trying to configure the Mobile Agent app to serve our ITSM purposes.
In doing so, I conveniently was able to look at the ITSM Mobile Incidents OOB launcher tab. This proved very helpful and helped me configure more or less the same thing for the Tasks table.
The Incidents launcher screen includes an option to edit the record fields. This is the sort of functionality I am wanting for Tasks.
By copying the configuration and pointing it at the Tasks table I was able to build the edit screen almost identically to the one for Incidents table, but for some reason, whenever I try to apply the change (for example, changing assigned_to) a blank error message pops up on the mobile app and there is no change applied to the record.
Any ideas?
For what it's worth, I have everything for the Tasks table in the Global application scope. I wanted to try it in ITSM Mobile, but it seems I am unable to create records in that scope in Mobile App Builder. I also do not have the ITSM Mobile Agent application installed.