Using a QR code to open a cat item in the new mobile app

howardrichter
Mega Expert

‎10-13-2020 08:38 AM

Morning, afternoon and evening all.

We have been using QR codes for a few years to open catalog items in the old classic mobile app. Now that we are moving to the new app, i have found that the current QR codes will only open the classic app or a browser (if the classic app is removed from the iPhone).

For example the qr i have attached is for hi support. Even though i have the mobile app installed, it will only open a browser.

 

Any ideas?

 

 

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Tore Kvarsnes
Tera Contributor

‎12-18-2023 04:52 AM

Hello everyone, I want also to start using QR that open the NOW Mobile application, not QR/URL to the browser, but QR thats open the NOW mobile app, and then user uses NOW app to register a case for example.... Possible?   

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alex17pat
Tera Contributor

‎12-17-2024 08:08 PM

It's super frustrating when your QR code scanner isn't playing nice!

First, make sure you're using the default camera app to scan. Sometimes other scanning apps can be a bit finicky.

Next, check the lighting. Make sure the QR code is well-lit. Avoid direct sunlight or very dim conditions.

Also, make sure the code is clean and undamaged. If it's smudged, torn, or scratched, it might not scan properly.

If you're still having trouble, try moving around a bit to see if that helps. Sometimes the angle or distance can affect the scan.

And finally, restart your phone. A simple restart can often solve minor software glitches.

 

Follow for more better assistance below.

https://thegeekpage.com/qr-code-not-working-in-iphone-how-to-fix/

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