Using QR Code Scan to populate a field value in a form
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01-20-2020 04:43 AM
Hello folks!
I´ve been struggling trying to reproduce the "Scan Conference Room QR Code" screens / features from the demo account available on the NOW Mobile app, and there not seems to exist an obivous / intuitive way for doing it by ourselves (screenshot below).
I have a case where i need to open a ticket (not incident, its a custom task table) against an asset, the ticket form will have a field that references the asset record. When raising the ticket, that field must be fiiled out using the QR Code scan.
I was able to use the QR Code scanner to search a record in a list applet for testing purposes, but i can´t see to find a way to achieve my use case (use the qr code scanner to fill a form field for a new record).
Did anyone had a similar scenario or suggestions on how this can be done?
Thanks in advance.
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01-21-2020 05:02 PM
I have a similar scenario. What I did is to add a footer function on the applet. The function is an action, which creates a new record. The action has Record context and has a UI parameter whose input source is auto fill from the asset table.
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01-27-2020 11:03 PM
Hi annc,
Can you write details steps of what you have done?
Thanks,
Lior grinberg
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01-30-2020 10:55 AM
Hi Lior,
This lab from K19 may help:
https://developer.servicenow.com/app.do#!/event/knowledge19/CCW1564/knowledge19_CCW1564_lab_3_qr_cod...
Walks through how to apply parameters on your applet to use QR barcode scanner.
Best,
David