Work Notes Not Populating on Request Item via Mobile Agent – Catalog Task

[mallepallys]

I have a requirement on the Mobile Agent → Catalog Task record screen where we have an Add Comments Action item to enter work notes. I want to map the work notes entered here to the Request Item's work notes.

I am able to select the Request Item → Work Notes field in the mapping, but the data is not populating. Is this because Request Item is a Reference field on the sc_task table?

Has anyone faced a similar issue? Any suggestions on the solution would be greatly appreciated.

@David Ha  Could you please share your inputs here? 

[Tanushree Maiti]

Hi @mallepallys ,

You can achieve it using Business Rule.

Business Rule: Create a before/after update business rule on sc_task to copy work notes to ritm:

• Script:

  if(current.work_notes.changes() ) {
  var ritm = new GlideRecord('sc_req_item');if (ritm.get(current.request_item)) {
      ritm.work_notes = "Task Work Note added from Mobile: "  + current.number + " | " + current.work_notes);