I have a requirement on the Mobile Agent → Catalog Task record screen where we have an Add Comments Action item to enter work notes. I want to map the work notes entered here to the Request Item's work notes.
I am able to select the Request Item → Work Notes field in the mapping, but the data is not populating. Is this because Request Item is a Reference field on the sc_task table?
Has anyone faced a similar issue? Any suggestions on the solution would be greatly appreciated.
@David Ha Could you please share your inputs here?
