Way to disable the 'Ask an HR question' quick action for Now Mobile

Weronika147963
Tera Expert

I tried to disable the 'Ask an HR question' quick action for Now Mobile but I really cannot found place where it is defined. It is not linked under Launcher Screen -> Quick action function instance. Any ideas where I should look for? 

1 ACCEPTED SOLUTION

Weronika147963
Tera Expert

NVM. 
Now I was able to solve this issue. Main problem was the scope related. Mentioned 'Ask an HR question' quick action is a part of sn_hr_mobile scope and due to lack of roles I was not able to find it. So I will close the question. 

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5 REPLIES 5

Anil Lande
Kilo Patron

Hi,

Did you check this link?

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/mobile-employee/tas...

 

Check tables sys_sg_button and sys_sg_button_instance for related configurations.

 

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Thanks
Anil Lande

Hi @Anil Lande ,
Unfortunately there is no data related to 'Ask an HR question' in mentioned tables. Is there any way to link Quick Action not using these tables? Maybe it is defined some kind of globally. 

Weronika147963
Tera Expert

NVM. 
Now I was able to solve this issue. Main problem was the scope related. Mentioned 'Ask an HR question' quick action is a part of sn_hr_mobile scope and due to lack of roles I was not able to find it. So I will close the question. 

Can you please mention required role to disable this quick action?