When I enter my test instance name to log in to Now Mobile, I get an unauthorized_client error

[cbester]

- I am unable to get to the login screen on my test instance

- I have been able to set up Now Mobile in our dev instance, which should be set up the same, but obviously something is different

- we have SSO set up, through Azure AD, same settings in both instances

- after I enter in my instance name, the error message displayed is 

unauthorized_client: The client credentials provided (those of the service you are using) are either not valid or not trusted

[cbester]

Still the same error.

[Shodi Bakoev]

Hi @cbester , from OOB instance, go to System Oauth >> Application Registry >> export "ServiceNow Request" file and import it back to the target instance. That's how I fixed this issue, hope it helps you. 

I have attached the XML file just in case you can't find it


Thanks,

Shodi

[chuckn]

^^^  This is the oauth_entity record needed in order to use the Now Mobile app!  Thank you!

[Shodi Bakoev]

@cbester 

If I have answered your question, please mark my response as correct and/or helpful, so that other can find right aswer faster thanks!

Thanks,

Shodi (SnowG)

[AlexS_]

We have the same exact set up and this worked for us!  Thanks Shodi!